Shipping Policy

Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.

Timeline: Your order will be dispatched within 24 hours of order placement. Post that it is delivered within 2-7 days based on your pincode.

Shipping Charges: We offer free shipping on all orders over Rs. 599. Please note that we do not offer free shipping on international orders and returns.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

Return Policy

Return Policy: We offer a 7-day return policy for all unused and unworn items, no questions asked. However, please note that the 7-day return does not apply to personalised jewellery other than in cases of defective/spurious products. Hethian reserves the right to process refunds after checking the returned items. In case you have purchased a Hethian product from anywhere other than the Hethin Website. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.

Return Policy: Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you any refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Need help?

Contact us at: info@hethian for questions related to shipping, refunds and returns.